Subscription, Delivery & Refund Details
🔁 Subscription Information (15% Off for Life)
Our Subscription & Save plan gives you 15% off every order — for life, plus the convenience of auto-delivery. Here’s everything you need to know:
Free Pouch Policy
- The complimentary Rehues vanity pouch is only included with your first subscription order.
- Subsequent renewal orders will not include a pouch.
1. 7-Day Lock-In Period
- All new subscriptions have a minimum 7-day lock-in from the date of sign-up before cancellation is allowed.
2. Billing & Renewal
- Your renewal date is based on your selected delivery frequency (e.g., every 30 days). Should you need to change this, you can whatsapp us anytime at 93407296 or email us at hello@rehues.com .
- Payment is charged 7 days before your renewal date to ensure uninterrupted delivery.
- Orders will only be shipped after successful payment.
3. Cancellation & Pause Policy
- To cancel or pause or make any changes, you must do so at least 7 days before your next billing date.
- Requests made after this cut-off will only take effect from the following cycle.
- No refunds will be issued for orders already billed.
4. Failed Payments
- If your payment fails, our system will retry up to 3 times within 48 hours.
- If unsuccessful, your subscription will be automatically paused, and any discounts tied to it may be forfeited.
5. Discount Misuse
- We reserve the right to revoke subscription discounts for accounts that repeatedly cancel immediately after their first delivery.
- Re-subscribing after such cancellations will not guarantee re-eligibility for the 15% discount.
6. Changing Your Subscription
- You can update your product, colour choice, or delivery frequency anytime.
- Changes will take effect from your next cycle, provided they are made before the 7-day pre-billing window.
- Should you need to change this, you can whatsapp us anytime at 93407296 or email us at hello@rehues.com .
7. General Terms
- By subscribing, you agree to these terms.
- We may update these terms without prior notice; the latest version will always be available on our website.
✨ We’ve set these policies to keep Subscription & Save fair for everyone while making sure your colour vibrancy never skips a beat.
🚚 Delivery & Shipping
We ship Rehues orders from our warehouse in Singapore within 2–3 working days, unless otherwise stated on the product page. Once your order is packed and ready, you’ll receive a tracking link via email or SMS.
📍 Shipping Within Singapore:
- Standard Courier: within 7 working days
- Free Shipping for ALL orders
🌏 International Shipping
We currently ship within Singapore — but yes, we’re open to international orders!
✈️ Shipping Rates:
- Within Asia – Flat rate: SGD $15
- Outside Asia – Flat rate: SGD $35
If you're based overseas and would like to order Rehues, drop us a message at hello@rehues.com with:
- Your shipping address
- The items you're interested in
We’ll send over a payment link and shipping timeline — easy.
✨ Global shipping options are coming soon. Stay tuned!
💸 Refunds & Returns
We want you to love every Rehues product. But if something isn’t right, here’s how we handle returns.
✅ Damaged or Wrong Item?
If your item arrived damaged, leaked, or incorrect:
- Email us at hello@rehues.com within 7 days of delivery
- Include your order number and clear photos of the issue
- We’ll arrange a replacement or issue a full refund — no fuss, no drama
❌ Change of Mind?
We get it — sometimes you change your mind.
-
Unopened items (sealed in original packaging):
→ Eligible for a refund with a $10 return admin fee per parcel -
Opened or used items:
→ Refundable with a $10 admin fee per item
⚠️ Refund Policy at a Glance:
- Requests must be made within 7 days of delivery
- Items must be mailed back to us before refund processing
- Refunds will be issued to your original payment method
- Processing time: 14 business days after return is received
- Return address will be provided after your request is approved
📦 Note: Return postage is not covered unless the item was damaged or incorrect.
🔄 Exchange Policy
We get it — sometimes you order the wrong shade, or change your mind.
Here’s how exchanges work at Rehues:
✅ Eligible for Exchange:
- Item must be unopened, unused, and in its original packaging
- Exchange request must be made within 7 days of delivery
- Applies only to full-sized products (not bundles or trial sizes)
💰 Exchange Fees:
- A $8 service fee applies per item exchanged - this is to cover the postage fees!
- You’ll be required to mail the item back to us (a way bill will be provided by us)
- Once received and inspected, we’ll send out your new item
- 📦 Note: Exchange shipping costs are borne by the customer unless the item was incorrect or damaged when delivered.
❌ Not Eligible for Exchange:
- Opened or used products
- Items not in original packaging
- Trial kits, samples, or promotional freebies