Shipping policy

 

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🚚 Delivery & Shipping

We ship Rehues orders from our warehouse in Singapore within 2–3 working days, unless otherwise stated on the product page. Once your order is packed and ready, you’ll receive a tracking link via email or SMS.

📍 Shipping Within Singapore:

1. Standard Courier: within 7 working days
2. Free Shipping for ALL orders

🌏 International Shipping

We currently ship within Singapore — but yes, we’re open to international orders!

✈️ Shipping Rates:

1. Within Asia – Flat rate: SGD $15
2. Outside Asia – Flat rate: SGD $35

If you're based overseas and would like to order Rehues, drop us a message at hello@rehues.com with:

1. Your shipping address
2. The items you're interested in

We’ll send over a payment link and shipping timeline — easy.

✨ Global shipping options are coming soon. Stay tuned!

💸 Refunds & Returns

We want you to love every Rehues product. But if something isn’t right, here’s how we handle returns.

✅ Damaged or Wrong Item?

If your item arrived damaged, leaked, or incorrect:

• Email us at hello@rehues.com within 7 days of delivery
• Include your order number and clear photos of the issue
• We’ll arrange a replacement or issue a full refund — no fuss, no drama

❌ Change of Mind?

We get it — sometimes you change your mind.

• Unopened items (sealed in original packaging):
    → Eligible for a refund with a $10 return admin fee per parcel
• Opened or used items:
    → Refundable with a $10 admin fee per item

⚠️ Refund Policy at a Glance:

• Requests must be made within 7 days of delivery
• Items must be mailed back to us before refund processing
• Refunds will be issued to your original payment method
• Processing time: 14 business days after return is received
• Return address will be provided after your request is approved

📦 Note: Return postage is not covered unless the item was damaged or incorrect.

🔄 Exchange Policy

We get it — sometimes you order the wrong shade, or change your mind.

Here’s how exchanges work at Rehues:

✅ Eligible for Exchange:

• Item must be unopened, unused, and in its original packaging
• Exchange request must be made within 7 days of delivery
• Applies only to full-sized products (not bundles or trial sizes)

💰 Exchange Fees:

• A $8 service fee applies per item exchanged - this is to cover the postage fees!
• You’ll be required to mail the item back to us (a way bill will be provided by us)
• Once received and inspected, we’ll send out your new item
• 📦 Note: Exchange shipping costs are borne by the customer unless the item was incorrect or damaged when delivered.

❌ Not Eligible for Exchange:

• Opened or used products
• Items not in original packaging
• Trial kits, samples, or promotional freebies

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